November 19th, 2026
WestWeelde, Westerpark Amsterdam

Overview of the day

Once again we are bringing our popular customer event, Workflow Now, to the Netherlands. This is your opportunity to connect with fellow ServiceNow enthusiasts and see how to truly transform your business with innovative solutions and expert guidance.

This event is hosted in major cities across Europe, including Copenhagen, Paris, Prague, Madrid, Stockholm and Brussels.

Throughout the day, we'll explore practical blueprints to eliminate blind spots across your attack surface with Armis, establish a centralised AI Control Tower to govern emerging agents and shadow AI, and leverage Dynatrace’s predictive observability to remediate operational issues before they impact business performance. 

Join fellow CISOs, security architects, and IT leaders to exchange practical strategies on orchestrating security context, establishing proactive control, and keeping pace with modern risk without compounding stack complexity.

Below, you can experience how the day went at the Eye Film museum last year.

Program

13:30

Coffee & Networking

14:00

Setting the stage: A Devoteam welcome

Group Managing Director, Devoteam
14:15

The Dutch ServiceNow Perspective

Area Vice-President, ServiceNow
14:30

A transformation journey by Adecco Group

Join us as we pull back the curtain on how we transformed a 14-day manual process into a two-minute, self-service reality. We’ll show you exactly how we treated "process" as a product, using ServiceNow as the intuitive front door and Azure DevOps as the high-speed delivery engine.

Read more
Global Head of Cloud Design, Engineering and Operations at The Adecco Group
15:00

Devoteam Case: AI Control Tower

ServiceNow has undergone a massive transformation. It is no longer just a platform for managing tickets - it has evolved into an AI Control Tower that orchestrates data, intelligence, and automation across the entire enterprise. In this session, we explore how to leverage the platform as a centralized command center and dive deep into the strategic choices that define your AI capabilities.

Read more
Principal Consultant, Devoteam
15:30

Break

15:45

Armis: From unknown assets to complete visibility and control

You can't see 40 to 60 percent of your actual environment. The fastest-growing part of your attack surface is exactly the part you have the least visibility into. Every quarter, that gap gets bigger. Every quarter, the threats moving through it get faster.

Here's the reality: you can't outpace this with more tools or more people. The math doesn't work. What you can do is change the equation. Stop waiting for threats to land and then fixing them. Start preventing them before they ever enter the system. That's Shift Zero. Most security vendors do one thing well. They detect. Or they respond. Or they govern. You end up stitching five fragmented tools together, losing context in every handoff, and praying they talk to each other.

ServiceNow does something different. We unified asset intelligence, identity governance, threat detection, incident response, and risk compliance on one platform with one data model. Armis sees every asset. Veza governs every identity. ServiceNow orchestrates every workflow. They operate on the same context, the same logic, the same audit trail.

That unified architecture is what lets you operate at machine speed while staying in control. Autonomous remediation at discovery. Incidents contained in minutes. AI agents governed from the moment they appear. Not because you have more tools. Because you have one platform that eliminates the handoffs, silos, and delays that every other architecture accepts as inevitable. That's why Shift Zero works.

Read more
16:15

Customer Case: To Be Announced

16:45

Customer Case: To Be Announced

17:15

Closing Session

17:30

Networking & Drinks

Hosted by

Devoteam | ServiceNow Partner
servicenowpartner@devoteam.com

Devoteam, the #1 EMEA ServiceNow partner, empowers organisations to achieve breakthrough results with the Now Platform. With over 850 expert consultants across 18 countries, we drive business transformation by harnessing the power of ServiceNow's AI platform. Since 2009, we've delivered innovative digital workflows that optimise operational productivity, elevate employee experiences, and redefine customer engagement. Our holistic approach and deep expertise across the full ServiceNow platform ensure your success. As a ServiceNow Elite partner since 2019 and the proud recipient of the 2025 Partner of the Year award, Devoteam is your trusted guide to unlock the full potential of ServiceNow.